Terms and Conditions

Digital Currencies :  

a) The above Platform has been developed for trading purposes and shouldnot be used as a wallet. All members of our team will do their best to ensure that your investments are completely safe and secure, but the Client is responsible for keeping his/her Tether funds in the Wallet.

b) The Client accept that any and all deposited and received digital currencies come from legitimate sources and have legal origins according to the applicable laws and regulations in the UAE; otherwise, the Client is personally responsible for facing up to any possible consequences and no responsibility falls on our company.

Transaction Limitation : We would not accept more than USD 10,000 or equivalent payment per transactions after KYC and due diligence is approved by our compliance .

Penalty & refund : In the event that funds higher than 10,000 USD are paid in cash or deposited into the Account, such payments should be returned within three business days, after making deductions in consideration of the related administrative costs (0.5%).

Third Party Payments : The client must present the original fund deposit slip/cheque deposit/payment evidence to any of our offices along with original letter of undertaking from the third party mentioning that funds are paid on behalf of the client .
In case the third party is a company, license copy and identity copy of the authorized signatory must be attached with the undertaking letter.
Individual third party must submit the undertaking letter with their identity documents.

Refund of third party payments :  The third party (payer) must submit original letter request for refund, which shall be verified by the decision makers of the company. Refund may take around 30 to 60 days depending upon the verification process.
Penalty on refund : 0.5% of the amount
Declaration on personal information/KYC document : The client declares that all the information provided is correct. Any false documents or false declaration would be subject to legal consequences as per the law.

 Consent for keeping personal information:  The Client has agreed to keep all the KYC documents confidential that includes identity copy, photograph, address proof and all documents in KYC. Additionally any other video recordings of payment transactions if done cash at our offices.

Consent for Law Enforcement Agencies: The client understands and agree that all the KYC documents shall be given by the company to the law enforcement agencies based on the order of the honorable court of justice or from any of the law enforcement agencies official notices to our company. 
Guarantees:

Normal business days and hours of the Exchange Office are defined as Monday through Friday, 9:00 a.m. to 6:00 p.m., and from 9:00 a.m. to 13:30 p.m. on Saturdays.

Any specialized questions will be answered not later than one business day.